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FAQ

What do you do?
We make and sell cakes, cupcakes, raw treats and fudge for every occasion, specialising in buttercream icing. We also sell decorating tools in our store for you to be able to recreate masterpieces. Please call us if you have any product inquiries.

 

Where are you?

We’re behind Chartwell Shopping Centre, at 23 Lynden Court, Chartwell, Hamilton, New Zealand. Look for our iconic teal and pink colours, alongside CareVets and within sight of Burger King.

 

How Much Do Your Cakes And Cupcakes Cost?


It depends! Since most cakes are made to the client's requests, it all depends on the size, flavour, amount of buttercream, and how much time goes into perfecting it. Contact us for a quote, and remember, we’re making professional, bespoke cakes, not supermarket packet cakes, so this kind of love and attention takes (and costs) a little more.

 

Do You Make Gluten Free Or Dairy Free Or Vegan?

Absolutely! We can make almost any flavour and many fillings, including using a separate mixer for gluten-free, dairy-free, egg-free or vegan. Some contain soy, so please inquire. A couple of things to note: we can’t do ‘drip’ cakes without dairy and we can’t guarantee being totally nut-free due to having those products in our kitchen.

 

How Fresh Are Your Cakes And Cupcakes?
We pride ourselves on making our cakes and cupcakes fresh every day at 4-5am, and baking throughout day - we never sell day old cupcakes, and we donate all our end-of-day cupcakes to a non-profit charitable organisation each week, selected every Friday by our Facebook followers on our company page.
For early morning cake pick-ups, we prefer to make the cake the night before to allow the buttercream to set in the fridge overnight for safer travels.

 

How Much Notice Do You Need For Cakes & Cupcakes?
This is a toughy, as some weeks are busier than others. At least one week notice is best, preferably two, but we’ll work to accommodate our customers as best we can within shorter time frames. Following a quote, we always need confirmation to start an order and a 50% deposit.
If you’ve left it too late, we always have a range of fresh cabinet cakes. Check our daily video, or call us to see what’s in stock.

 

Do You Make Fondant Cakes?
We don’t make fondant cakes, however we can point you in the direction of some really talented people who do so feel free to contact us so we can give you their details.

 

Do You Deliver Cakes? Cupcakes? Fudge?
Yes we do! We do Hamilton deliveries Monday to Friday. As we use buttercream, we aim for same-day/next day delivery if possible, and unfortunately this excludes rural deliveries (RD). Most Hamilton deliveries are $10, but conditions apply so please enquire.
As for our addictive fudge, we deliver throughout New Zealand – and even Australia! Contact us for shipping prices, as our Fudge is shipped through our sister site The Fudge Dealer.